Terms & Conditions

Consultations - Consultations are by appointment only. Appointments can be made via email or telephone request. We do not charge for this service. Appointments last for a maximum of one hour and are for a maximum of 4 people.

Design – Our bespoke cake service is dependent on the information given to Cake Tin Icing by the customer. The interpretation of customers’ bespoke requirements and amends to the core designs are approved by the customer during the order process; written descriptions and a diagram will be used to explain what the customer will receive.
Cake Tin Icing will do its best to match any colour requests for icing but we cannot guarantee an exact Pantone match as colours present differently in different materials. Cake Tin Icing aim for a perfect match but this is not always possible.

Design Quotes – All quotes for cakes are bespoke and based on size, type, complexity of design, labour and additional charges.Quotes are non negotiable and valid for a period of 1 month. We do not ‘price match’ as our prices reflect the high standard of work and quality of ingredients used. We are happy to discuss alternative design options if quotes are under/over your budget.

Payment - On booking your cake we require a 30% deposit. This deposit is non refundable should you cancel your order for any reason. The balance must be cleared 5 days before the collection or delivery of your cake otherwise your order will be void.

Alterations - We are happy to make alterations to your cake design and order up to 2 weeks prior to your delivery/collection date. Please be aware that this may affect the balance due and your final invoice will be adjusted accordingly. Any changes made after this date are made at Cake Tin Icing’s discretion.

Refunds – All deposits are non refundable. Once the balance has been paid, work will commence on your cake. If your order is cancelled less than 14 days prior to the due date 25% of the full amount will be refunded.  No refunds are offered for cakes cancelled 7 days prior to the due date.

Collection – Cake Tin Icing only offers a collection service for all their orders. In advance to collection of your order, a suitable time must be agreed upon. We would always recommend picking up your cake in a vehicle and preferably with someone to help you. Tiered cakes can be very heavy. We are happy to help you transport the cake into you car but Cake Tin Icing does take any responsibility for any damage that may occur to the cake once it has left the premises. Please be aware that once the cake has left Cake Tin Icing we cannot be held responsible for any damages that may occur whilst in your care and are under no obligation to provide repairs

Flowers – We would always recommend sugar flowers for a cake however silk flowers and fresh flowers can be used to decorate your cake. We will liaise with your florist (florist charges are separate). Please be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten. All foliage must be removed before serving. Any cross-contamination to your cake due to flowers is not our responsibility.

Inedible items - All tiered cakes contain internal food safe plastic/ wooden supports. At the request of the client, cakes sometimes contain inedible items such as toppers, ribbons, flowers and feathers etc. These items must be removed before serving. Cake Tin Icing does not accept responsibility for any harm these items might cause.

Dietary Requirements - We are happy to cater for a wide range of food allergies and intolerance's. ‘Free From’ eggs, nuts, alcohol, lactose and wheat are all common requests. However please note that all of these ingredients, including nuts, are frequently used in the Cake Tin Icing kitchen. Please be aware that we cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. Cake Tin Icing accepts no liability for customers suffering allergic reactions from eating our cakes. It is the customer’s responsibility to make Cake Tin Icing aware of any special dietary requirements that need to be accommodated in the making of their cake

Portion guide – Please note portion guides are based on specific measurements and portion quantity may vary depending on how the cake is divided by the caterer/venue.

Best Before Date – All cakes are baked to ensure they are fresh on the date of your event and are best consumed on the day, or within 1 or 2 days. All of our cakes are made with natural ingredients and do not contain preservatives.

Complaints – If you have any comments or concerns regarding your cake please notify us on collection so that we have the opportunity to rectify in time for your event.

Photography – All cakes produced by the Cake Tin Icing are subject to copyright however photographs can be taken for personal use. Cake Tin Icing reserves the right to use photographs of your cake for marketing and advertising purposes. Please note that your cake will not be displayed on any website or social blog until after your event has taken place.

Terms and conditions are subject to change.